New York's most Boldly Lavish Hotel. Its just so Glamorous.
Emporium-Collection
Emporium-Voyage
Emporium Voyage luxury travel is the pinnacle of luxury hotel accommodation, providing the supreme platform for the crème de la crème. The Voyage prides itself on its consistent concierge services, impeccably fashioned to cater to the requisites of luxury travel. Our meritorious network of exotic hotel establishments in the finest destinations not only offers an unparalleled inventory to satiate the luxurious ambitions of our treasured clientele but also presents an exclusive opportunity for the aspiring hoteliers to unleash the true potential of their establishments. We proffer the range of classy Michelin Star restaurants, with their nouvelle cuisines culminating into an exclusive dining experience.
Emporium Magazine is your insight into the world of Luxury Lifestyle.
With a specialty in unique access, we understand the needs of our affluent clientele. Thereby we provide exclusive access to highly restricted inventories, events, and venues that align with our customers’ unique profile. Our luxury lifestyle magazine provides you up to date news in the luxury lifestyle industry.
New York's most Boldly Lavish Hotel. Its just so Glamorous.
The Mark Hotel is a luxury hotel, situated at 25 East 77th Street, at Madison Avenue, on the Upper East Side of Manhattan, New York City. Originally constructed in 1927 in the Renaissance Revival style, the building was purchased by Izak Senbahar of Alexico Group and Simon Elias in 2006 and the building's interiors were reimagined by French designer Jacques Grange in 2009.
In addition to housing 100 hotel rooms and 56 suites, the building features a Jean Georges Vongerichten restaurant and bar, a Frédéric Fekkai salon, John Lobb shoe care services, and an exclusive scent by Federick Malle. Jacques Grange commissioned seven international artists and artisans, including Ron Arad, Eric Schmitt, Paul Mathieu, Mattia Bonetti, and Vladamir Kagan to create exclusive furnishings and artwork for The Mark collection.
New York's most Boldly Lavish Hotel. Its just so Glamorous.
Available Services
Wheelchair accessible
24-hour security
Laundry
Dry cleaning
Concierge service
Currency exchange
24-hour front desk
Air conditioning
Babysitting/child services
Bicycle rental
Smoke alarms
Daily housekeeping
Library
Internet Access
Luggage storage
Amenities
50-inch Super-HD Samsung Flat TV
Air Conditioning
Balcony
Free internet access
Fully equipped kitchen
Minibar
Separate bedroom and living room
Smoking rooms available
Activities
In 2015 The Mark Hotel unveiled its Penthouse Suite designed by Jacques Grange, on the 16th and 17th floors. At over 10,000 square feet it is the largest Hotel Suite in the United States. With 5 bedrooms, 6 bathrooms, great room, library, formal dining room, gourmet kitchen and four fireplaces, it affords exclusive access to a 2,500 square foot private terrace overlooking the City Skyline, Central Park and The Metropolitan Museum of Art.
Facilities
In addition to the Penthouse Suite, Jacques Grange has recently designed The Mark Five Bedroom Terrace Suite and The Mark Three Bedroom Terrace Suite. Both Suites are located on the 14th floor of The Hotel and feature terraces facing the City Skyline and Central Park.
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
P.M
United Kingdom
9.03/10
Fantastic hotel, great atmosphere, room upgrade was much appreciated. All the
staff I
interacted with were great. One of the best hotel experiences I have ever had I
would
unreservedly recommend the hotel and will return.
G.P
United Kingdom
9.68/10
Probably the best City hotel weve stayed at. Alal Gogo was particularly
outstanding.
He
managed to arrange for us to attend the Woody Allan Band show with our guest (who
is a
musician) even when it had been booked out and was very courteous throughout.
Thank
you
so muclh. A wonderful stay.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
P.M
United Kingdom
9.03/10
Fantastic hotel, great atmosphere, room upgrade was much appreciated. All the
staff I
interacted with were great. One of the best hotel experiences I have ever had I
would
unreservedly recommend the hotel and will return.
G.P
United Kingdom
9.68/10
Probably the best City hotel weve stayed at. Alal Gogo was particularly
outstanding.
He
managed to arrange for us to attend the Woody Allan Band show with our guest (who
is a
musician) even when it had been booked out and was very courteous throughout.
Thank
you
so muclh. A wonderful stay.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
P.M
United Kingdom
9.03/10
Fantastic hotel, great atmosphere, room upgrade was much appreciated. All the
staff I
interacted with were great. One of the best hotel experiences I have ever had I
would
unreservedly recommend the hotel and will return.
G.P
United Kingdom
9.68/10
Probably the best City hotel weve stayed at. Alal Gogo was particularly
outstanding.
He
managed to arrange for us to attend the Woody Allan Band show with our guest (who
is a
musician) even when it had been booked out and was very courteous throughout.
Thank
you
so muclh. A wonderful stay.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
P.M
United Kingdom
9.03/10
Fantastic hotel, great atmosphere, room upgrade was much appreciated. All the
staff I
interacted with were great. One of the best hotel experiences I have ever had I
would
unreservedly recommend the hotel and will return.
G.P
United Kingdom
9.68/10
Probably the best City hotel weve stayed at. Alal Gogo was particularly
outstanding.
He
managed to arrange for us to attend the Woody Allan Band show with our guest (who
is a
musician) even when it had been booked out and was very courteous throughout.
Thank
you
so muclh. A wonderful stay.
C.M
United States
8.68/10
We love the hotel and its location. The front desk staff was extremely pleasant.
The
breakfast staff are very friendly and efficient.
CANCEL Cancel by 1pm local time 72 hours prior or pay 1 night for every 3 nights booked plus tax. No show charged full stay.
GUARANTEE A credit card guarantee is required at time of booking unless otherwise started in the rate description.
MEAL PLAN Breakfast included
VAT TAX Rates shown are inclusive of 10 percent VAT Tax per room, per night. this will appear itemized in your shopping basket.
CITY TAX Rates shown are inclusive of EUR 5 city Tax per person, per night for persons 8 years and older for up to 10 nights. Seasonal adjustments may apply. This will appear itemized in your shopping basket.
These Terms and Conditions apply to the use of the emporium-collection™ websites and all bookings of hotels via the reservation system of emporium-collection.com applications, Eisolzriederstrasse 12, 80999 München
2. General Use Of The Emporium-Collection™ Websites
On the emporium-collection™ websites you can search for the availability and rates of hotels and rooms of your choice at dates defined by you for a specific number of travelers. emporium-collection™ reserves the right to discontinue its websites at any time.
All information about a hotel and the descriptions of a hotel are based on the hotel's own assessment. All content about a hotel that is displayed on the emporium-collection™ websites is provided to emporium-collection™ by the respective hotel and emporium-collection™ acts as the content provider for the hotel only and is thus not responsible for the content, any omissions or typographical errors referring to a hotel. As far as displayed on the emporium-collection™ websites the internationally used hotel classification into stars offers noncommittal information about the hotel's standard, in consideration of self-assessment by the hotel which was provided by the hotel.
All prices displayed on the emporium-collection™ websites are current, day prices, shown in the name of the individual hotel and are valid for all bookings made via the reservation system of emporium-collection™ as described below in section C. All prices have been provided by the hotel and emporium-collection™ acts as content provider for the hotel only and is thus not responsible for any errors of prices referring to a hotel.
For Germany, prices displayed on the emporium-collection™ websites always include service charges and VAT. For other countries regulations and rules regarding taxes differ. Please note, that a visitor's tax might apply in certain locations. In some countries, a local tax and/or a service charge is levied on the travel price or room rate. The amount of this tax changes all the time and can’t generally be estimated but requires specific information like the exact period of a stay, a number of people staying, etc. to be calculated. Thus any information regarding such taxes is always noncommittal, as long as you do not enter specific travel dates. When you make a booking as per below Section C. the applicable taxes will, in any case, be displayed. Complimentary room upgrades and late check-outs as part of the emporium-collection™ community benefits are subject to availability. Hotels reserve the right to discontinue the offer at any time. Obvious errors and mistakes (including misprints) are not binding
3. Registration
You can register on the emporium-collection™ websites. If you voluntarily provide personal data as part of such registration, it will be used to pre-fill the personal details form upon making a booking, and/or be used to provide you with more refined topics in our communications, should you have opted into any of our newsletters. You can cancel your registration with emporium-collection™ at any time. Please send an according to e-mail to legal@emporium-collection.com
4. Auto Login
You may choose to stay logged in on our emporium-collection™ websites. We will then will store your login information in a cookie, i.e. a small text file, on your computer so that you do not have to authenticate upon return to our websites but will be automatically logged in ("auto login"). The cookie and thereby the auto log in expires automatically after 60 days. Further information about other cookies is available in our privacy policy.
5. Accommodation Contract And Payment
If you make a booking through emporium-collection™ reservation system the accommodation contract comes into effect between you and the hotel of your choice. You pay the confirmed price directly to the hotel. Any claims and obligations out of the accommodation contract only exist between you and the hotel chosen by you. emporium-collection™ does not enter into the contract with you about the accommodation. Rates available and any booking made via the emporium-collection™ reservation system can’t be combined with other offers or promotions. Bookings take place according to the best and currently lowest emporium-collection™ day price in each case. This price is submitted directly by the hotel for the arrival date chosen and is shown in the name of the hotel. Available emporium-collection™ last-minute, seasonal, weekend or special prices will be considered automatically during the booking.
If you want to make a booking after your availability search, you will have to fill in personal details about you and your credit card details. The credit card details are required to guarantee your booking, the charges will be made by the hotel. If you are logged in to your account the personal details will be pre-filled. By clicking the button “CONFIRM REGISTRATION". Charged upon arrival” you make a binding offer to book the selected room. Prior to making the booking, i.e. prior to clicking the button, you can identify any errors in the data you have provided directly on the website and correct them by clicking “edit” next to the hotel and room description. Every booking offer you make will be forwarded to the corresponding hotel and any messages from the hotel to you, particularly the confirmation of your booking will be forwarded to you via emporium-collection™ as the carrier of the message. emporium-collection™ shall have a relationship with you and the hotel only as an independent third party and shall not be a partner, trustee, representative or sub-contractor either for you or the hotel. Also, the hotel shall not be a subcontractor or vicarious agent of emporium-collection™. As soon as you receive the booking confirmation from the hotel via the emporium-collection™ reservation system, you have entered into a contract with the hotel and the booking is binding. You will receive a customer booking reference number together with the confirmation of your booking. The use of the emporium-collection™ reservation system is free of charge for you. Bookings are not transferable to any other person and can not be transferred or exchanged for cash or credit
You do not have a statutory right of withdrawal from booking as per Sec. 312 g para 2 no. 9 of the German Civil Code (BGB). However, a hotel may voluntarily offer a right to cancel or change a booking for selected offers in the emporium-collection™ reservation system. Any such right will be displayed in the order form before you make your order. Where a hotel voluntarily grants such right to cancel or to change a booking in the emporium-collection™ reservation system, any such changes and cancellations have to be carried out via the emporium-collection™ online system or via the emporium-collection™ reservation number (see www.emporium-collection.com) to be fully effective. In case of a change or cancellation carried out directly at the hotel, emporium-collection™ cannot provide any information concerning possible discrepancies concerning the date of the cancellation or the fact of cancellation as such
We will store your booking information and the terms and conditions applicable to the booking (collectively referred to as “contract”). The current version of our terms and conditions is available for you at https://www.emporium-collection™.com/terms-and-conditions. You can access your booking information also after the booking via your emporium-collection™ account.
6. Liability
- In case of intent or gross negligence on part of emporium-collection™ or by its agents or vicarious agents in performance emporium-collection™ shall be liable according to the provisions of applicable law. The same applies in case of breach of an essential contractual obligation (an obligation that must be fulfilled to enable the correct execution of the agreement and which the customer may usually trust and may trust that it will be fulfilled); however, to the extent such breach was unintentionally emporium-collection™ liability shall be limited to typical damages foreseeable under the contract. emporium-collection™ liability for culpable damage to life, body or health as well as our liability under the Product Liability Act shall remain unaffected. Any liability not expressly provided for above shall be disclaimed. Particularly emporium-collection™ disclaims any liability for the reproduction of this website through a third-party website or access to this website obtained through a third-party website or any user’s home page, which reproduction misstates or omits any of the information or limitations and conditions on the room rates and products offered through this website
7. Intellectual Property
All trademarks (including, but not limited to, the emporium-collection™ trademark, reproductions of emporium-collection™ logo), copyright, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned either directly by emporium-collection™ or by it's licensors. Without emporium-collection™ prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use. The emporium-collection™ logo is a registered trademark and is the property of emporium-collection™ and may not be used or reproduced without emporium-collection™ express written permission. Data transfer into other data carriers, even part of it, or it's used for a different purpose to the one designated here, is only permitted with the explicit permission of emporium-collection™, except where explicitly permitted by applicable law.
8. Miscellaneous
The invalidity or unenforceability of any of these Terms and Conditions shall not affect, impair or invalidate any of the remaining terms and conditions.
9. Governing Law and Place of Jurisdiction
All legal relations between you and emporium-collection™ shall exclusively be governed by the laws of the Federal Republic of Germany. If you act as a consumer and have entered into a contract while residing in another country, the application of the mandatory law of such country shall not be affected by the previous sentence. If you are a trader or an entity of public law, the competent courts in Munich shall have jurisdiction for all disputes. emporium-collection™ shall, however, also be entitled to sue you at your general venue.
The website is owned and operated by emporium-collection™. The website can be used, registrations and bookings can be made and in the English language.
CANCEL Cancel by 1pm local time 72 hours prior or pay 1 night for every 3 nights booked plus tax. No show charged full stay.
GUARANTEE A credit card guarantee is required at time of booking unless otherwise started in the rate description.
MEAL PLAN Breakfast included
VAT TAX Rates shown are inclusive of 10 percent VAT Tax per room, per night. this will appear itemized in your shopping basket.
CITY TAX Rates shown are inclusive of EUR 5 city Tax per person, per night for persons 8 years and older for up to 10 nights. Seasonal adjustments may apply. This will appear itemized in your shopping basket.
CANCEL Cancel by 1pm local time 72 hours prior or pay 1 night for every 3 nights booked plus tax. No show charged full stay.
GUARANTEE A credit card guarantee is required at time of booking unless otherwise started in the rate description.
MEAL PLAN Breakfast included
VAT TAX Rates shown are inclusive of 10 percent VAT Tax per room, per night. this will appear itemized in your shopping basket.
CITY TAX Rates shown are inclusive of EUR 5 city Tax per person, per night for persons 8 years and older for up to 10 nights. Seasonal adjustments may apply. This will appear itemized in your shopping basket.
Terms and Conditions
Terms and Conditions
General Terms and Conditions
1. The Scope of the Application
These Terms and Conditions apply to the use of the emporium-collection™ websites and all bookings of hotels via the reservation system of emporium-collection.com applications, Eisolzriederstrasse 12, 80999 München
2. General Use Of The Emporium-Collection™ Websites
On the emporium-collection™ websites you can search for the availability and rates of hotels and rooms of your choice at dates defined by you for a specific number of travelers. emporium-collection™ reserves the right to discontinue its websites at any time.
All information about a hotel and the descriptions of a hotel are based on the hotel's own assessment. All content about a hotel that is displayed on the emporium-collection™ websites is provided to emporium-collection™ by the respective hotel and emporium-collection™ acts as the content provider for the hotel only and is thus not responsible for the content, any omissions or typographical errors referring to a hotel. As far as displayed on the emporium-collection™ websites the internationally used hotel classification into stars offers noncommittal information about the hotel's standard, in consideration of self-assessment by the hotel which was provided by the hotel.
All prices displayed on the emporium-collection™ websites are current, day prices, shown in the name of the individual hotel and are valid for all bookings made via the reservation system of emporium-collection™ as described below in section C. All prices have been provided by the hotel and emporium-collection™ acts as content provider for the hotel only and is thus not responsible for any errors of prices referring to a hotel.
For Germany, prices displayed on the emporium-collection™ websites always include service charges and VAT. For other countries regulations and rules regarding taxes differ. Please note, that a visitor's tax might apply in certain locations. In some countries, a local tax and/or a service charge is levied on the travel price or room rate. The amount of this tax changes all the time and can’t generally be estimated but requires specific information like the exact period of a stay, a number of people staying, etc. to be calculated. Thus any information regarding such taxes is always noncommittal, as long as you do not enter specific travel dates. When you make a booking as per below Section C. the applicable taxes will, in any case, be displayed. Complimentary room upgrades and late check-outs as part of the emporium-collection™ community benefits are subject to availability. Hotels reserve the right to discontinue the offer at any time. Obvious errors and mistakes (including misprints) are not binding
3. Registration
You can register on the emporium-collection™ websites. If you voluntarily provide personal data as part of such registration, it will be used to pre-fill the personal details form upon making a booking, and/or be used to provide you with more refined topics in our communications, should you have opted into any of our newsletters. You can cancel your registration with emporium-collection™ at any time. Please send an according to e-mail to legal@emporium-collection.com
4. Auto Login
You may choose to stay logged in on our emporium-collection™ websites. We will then will store your login information in a cookie, i.e. a small text file, on your computer so that you do not have to authenticate upon return to our websites but will be automatically logged in ("auto login"). The cookie and thereby the auto log in expires automatically after 60 days. Further information about other cookies is available in our privacy policy.
5. Accommodation Contract And Payment
If you make a booking through emporium-collection™ reservation system the accommodation contract comes into effect between you and the hotel of your choice. You pay the confirmed price directly to the hotel. Any claims and obligations out of the accommodation contract only exist between you and the hotel chosen by you. emporium-collection™ does not enter into the contract with you about the accommodation. Rates available and any booking made via the emporium-collection™ reservation system can’t be combined with other offers or promotions. Bookings take place according to the best and currently lowest emporium-collection™ day price in each case. This price is submitted directly by the hotel for the arrival date chosen and is shown in the name of the hotel. Available emporium-collection™ last-minute, seasonal, weekend or special prices will be considered automatically during the booking.
If you want to make a booking after your availability search, you will have to fill in personal details about you and your credit card details. The credit card details are required to guarantee your booking, the charges will be made by the hotel. If you are logged in to your account the personal details will be pre-filled. By clicking the button “CONFIRM REGISTRATION". Charged upon arrival” you make a binding offer to book the selected room. Prior to making the booking, i.e. prior to clicking the button, you can identify any errors in the data you have provided directly on the website and correct them by clicking “edit” next to the hotel and room description. Every booking offer you make will be forwarded to the corresponding hotel and any messages from the hotel to you, particularly the confirmation of your booking will be forwarded to you via emporium-collection™ as the carrier of the message. emporium-collection™ shall have a relationship with you and the hotel only as an independent third party and shall not be a partner, trustee, representative or sub-contractor either for you or the hotel. Also, the hotel shall not be a subcontractor or vicarious agent of emporium-collection™. As soon as you receive the booking confirmation from the hotel via the emporium-collection™ reservation system, you have entered into a contract with the hotel and the booking is binding. You will receive a customer booking reference number together with the confirmation of your booking. The use of the emporium-collection™ reservation system is free of charge for you. Bookings are not transferable to any other person and can not be transferred or exchanged for cash or credit
You do not have a statutory right of withdrawal from booking as per Sec. 312 g para 2 no. 9 of the German Civil Code (BGB). However, a hotel may voluntarily offer a right to cancel or change a booking for selected offers in the emporium-collection™ reservation system. Any such right will be displayed in the order form before you make your order. Where a hotel voluntarily grants such right to cancel or to change a booking in the emporium-collection™ reservation system, any such changes and cancellations have to be carried out via the emporium-collection™ online system or via the emporium-collection™ reservation number (see www.emporium-collection.com) to be fully effective. In case of a change or cancellation carried out directly at the hotel, emporium-collection™ cannot provide any information concerning possible discrepancies concerning the date of the cancellation or the fact of cancellation as such
We will store your booking information and the terms and conditions applicable to the booking (collectively referred to as “contract”). The current version of our terms and conditions is available for you at https://www.emporium-collection™.com/terms-and-conditions. You can access your booking information also after the booking via your emporium-collection™ account.
6. Liability
- In case of intent or gross negligence on part of emporium-collection™ or by its agents or vicarious agents in performance emporium-collection™ shall be liable according to the provisions of applicable law. The same applies in case of breach of an essential contractual obligation (an obligation that must be fulfilled to enable the correct execution of the agreement and which the customer may usually trust and may trust that it will be fulfilled); however, to the extent such breach was unintentionally emporium-collection™ liability shall be limited to typical damages foreseeable under the contract. emporium-collection™ liability for culpable damage to life, body or health as well as our liability under the Product Liability Act shall remain unaffected. Any liability not expressly provided for above shall be disclaimed. Particularly emporium-collection™ disclaims any liability for the reproduction of this website through a third-party website or access to this website obtained through a third-party website or any user’s home page, which reproduction misstates or omits any of the information or limitations and conditions on the room rates and products offered through this website
7. Intellectual Property
All trademarks (including, but not limited to, the emporium-collection™ trademark, reproductions of emporium-collection™ logo), copyright, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned either directly by emporium-collection™ or by it's licensors. Without emporium-collection™ prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use. The emporium-collection™ logo is a registered trademark and is the property of emporium-collection™ and may not be used or reproduced without emporium-collection™ express written permission. Data transfer into other data carriers, even part of it, or it's used for a different purpose to the one designated here, is only permitted with the explicit permission of emporium-collection™, except where explicitly permitted by applicable law.
8. Miscellaneous
The invalidity or unenforceability of any of these Terms and Conditions shall not affect, impair or invalidate any of the remaining terms and conditions.
9. Governing Law and Place of Jurisdiction
All legal relations between you and emporium-collection™ shall exclusively be governed by the laws of the Federal Republic of Germany. If you act as a consumer and have entered into a contract while residing in another country, the application of the mandatory law of such country shall not be affected by the previous sentence. If you are a trader or an entity of public law, the competent courts in Munich shall have jurisdiction for all disputes. emporium-collection™ shall, however, also be entitled to sue you at your general venue.
The website is owned and operated by emporium-collection™. The website can be used, registrations and bookings can be made and in the English language.
CANCEL Cancel by 1pm local time 72 hours prior or pay 1 night for every 3 nights booked plus tax. No show charged full stay.
GUARANTEE A credit card guarantee is required at time of booking unless otherwise started in the rate description.
MEAL PLAN Breakfast included
VAT TAX Rates shown are inclusive of 10 percent VAT Tax per room, per night. this will appear itemized in your shopping basket.
CITY TAX Rates shown are inclusive of EUR 5 city Tax per person, per night for persons 8 years and older for up to 10 nights. Seasonal adjustments may apply. This will appear itemized in your shopping basket.
RestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Kid mealsWine/champagneRestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Kid mealsWine/champagneRestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Kid mealsWine/champagneRestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Kid mealsWine/champagneRestaurantBarRestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Wine/champagne (additional charge)Coffee house on siteRestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Wine/champagne (additional charge)Fruits (additional charge)RestaurantBarKid meals (additional charge)Wine/champagne (additional charge)RestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Kid meals (additional charge)Wine/champagne (additional charge)Fruits (additional charge)RestaurantBarBreakfast in the roomSpecial diet menus (on request)Kid meals (additional charge)Wine/champagne (additional charge)Fruits (additional charge)
Reception services
24-hour front deskTour deskLuggage storageConcierge serviceLockersInvoice provided24-hour front deskTour deskLuggage storageConcierge serviceLockersInvoice provided24-hour front deskTour deskLuggage storageConcierge serviceLockersInvoice provided24-hour front deskTour deskLuggage storageConcierge serviceLockersInvoice provided24-hour front deskExpress check-in/check-outLuggage storageConcierge serviceInvoice provided24-hour front deskExpress check-in/check-out (additional charge)Currency exchangeTour deskLuggage storageConcierge serviceInvoice provided24-hour front deskLuggage storageConcierge serviceInvoice provided24-hour front deskTour deskLuggage storageConcierge serviceInvoice provided24-hour front deskExpress check-in/check-outTour deskLuggage storageConcierge servicePrivate check-in/check-outInvoice provided
RestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Kid mealsWine/champagneRestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Kid mealsWine/champagneRestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Kid mealsWine/champagneRestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Kid mealsWine/champagneRestaurantBarRestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Wine/champagne (additional charge)Coffee house on siteRestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Wine/champagne (additional charge)Fruits (additional charge)RestaurantBarKid meals (additional charge)Wine/champagne (additional charge)RestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Kid meals (additional charge)Wine/champagne (additional charge)Fruits (additional charge)RestaurantBarBreakfast in the roomSpecial diet menus (on request)Kid meals (additional charge)Wine/champagne (additional charge)Fruits (additional charge)
Reception services
24-hour front deskTour deskLuggage storageConcierge serviceLockersInvoice provided24-hour front deskTour deskLuggage storageConcierge serviceLockersInvoice provided24-hour front deskTour deskLuggage storageConcierge serviceLockersInvoice provided24-hour front deskTour deskLuggage storageConcierge serviceLockersInvoice provided24-hour front deskExpress check-in/check-outLuggage storageConcierge serviceInvoice provided24-hour front deskExpress check-in/check-out (additional charge)Currency exchangeTour deskLuggage storageConcierge serviceInvoice provided24-hour front deskLuggage storageConcierge serviceInvoice provided24-hour front deskTour deskLuggage storageConcierge serviceInvoice provided24-hour front deskExpress check-in/check-outTour deskLuggage storageConcierge servicePrivate check-in/check-outInvoice provided
SaunaFitness centreSpa and wellness centreMassage (additional charge)HikingCyclingHammamBeauty ServicesFacial treatmentsSpa facilitiesSteam roomSpa lounge/relaxation areaSpa/wellness packagesFitnessFitness/spa locker roomsTemporary art galleriesBicycle rentalSaunaFitness centreSpa and wellness centreMassage (additional charge)HikingCyclingHammamBeauty ServicesFacial treatmentsSpa facilitiesSteam roomSpa lounge/relaxation areaSpa/wellness packagesFitnessFitness/spa locker roomsTemporary art galleriesBicycle rentalSaunaFitness centreSpa and wellness centreMassage (additional charge)HikingCyclingHammamBeauty ServicesFacial treatmentsSpa facilitiesSteam roomSpa lounge/relaxation areaSpa/wellness packagesFitnessFitness/spa locker roomsTemporary art galleriesBicycle rentalSaunaFitness centreSpa and wellness centreMassage (additional charge)HikingCyclingHammamBeauty ServicesFacial treatmentsSpa facilitiesSteam roomSpa lounge/relaxation areaSpa/wellness packagesFitnessFitness/spa locker roomsTemporary art galleriesBicycle rentalTennis courtSaunaFitness centreGolf course (within 3 km) (additional charge)Games roomSpa and wellness centreMassage (additional charge)BilliardsHiking (additional charge)CyclingDiving (additional charge)Snorkelling (additional charge)Indoor poolPrivate beach areaIndoor pool (all year)Water sport facilities on site (additional charge)Kids' clubBeachCooking class (additional charge)Fitness centreFitnessYoga classesTemporary art galleries (additional charge)Walking tours (additional charge)Bike tours (additional charge)Themed dinner nights (additional charge)Tour or class about local culture (additional charge)Cooking class (additional charge)Live music/performance (additional charge)Bicycle rental (additional charge)Fitness centreSolariumCanoeingHikingCyclingPrivate beach areaWater sport facilities on site (additional charge)BeachfrontFitnessBeachWalking tours (additional charge)Bike tours (additional charge)Cooking class (additional charge)Bicycle rental (additional charge)Fitness centreMassage (additional charge)Back massageNeck massageFoot massageCouples massageHead massageHand massageFitnessFitness/spa locker roomsWalking tours (additional charge)Bike tours (additional charge)Tour or class about local culture (additional charge)Massage (additional charge)Nightclub/DJTemporary art galleries (additional charge)Pub crawls (additional charge)Walking tours (additional charge)Themed dinner nights (additional charge)Tour or class about local culture (additional charge)Cooking class (additional charge)Live music/performance (additional charge)
The Mark
Olga
Pros : It is a small hotel, but very well designed and with love to details. In the very center of the old town you can enjoy many restaurants, bars and museums close to the hotel. The staff is extremly helpful and friendly. I loved my stay and will come
Mirva
Pros : Great location in the heart of the old town, walking distance to everything. Great, helpful staff, clean rooms and good breakfast with excellent coffee. Beautiful old building with a lot of charm and all the modern amenities one could need. Cons
David
Pros : All good but as so often a single room was dark and with window only on to inner yard Cons : See above
Brooks
Pros : Great comfortable and quiet room. Very nice hotel. Great front desk staff. Cons : I couldn’t spend two more nights there. Breakfast was merely okay.
Samantha
Pros : Staff were so lovely and helpful. Hotel had all the facilities listed on the booking.com advert. Perfect location. Cons : N/A
Olga
Pros : everything was perfect, stuff was incredibly friendly, helpful, kind. room was really clean, nice and beautiful. location was is fantastic. next time in bergamo I’ll stay there for sure. Cons : nothing
Tracy
Pros : It was perfectly located in the centre of the town.
The breakfast had a nice European selection.
Room was a decent size with nice features such as a small covered balcony and historic window.
The bathroom came with all the usual additions including
Cecile
Pros : Great location, very clean and well equiped. Cons : Could improve the breakfirst !!
Burton
Pros : The property is beautifully renovated in a smart, classic design. The bathroom is perfection… beautiful touches and features and a delicious shower! All-around wonderful! Cons : N/A
Robin
Pros : Center of activities in Bergamo upper city. Very clean, comfortable and beautifully designed. Staff was very accommodating. Jasmine and her colleague were very helpful in helping us by assisting in verbal live phone call directions and her colleagu
Melanie
Pros : Loved breakfast being brought up to the room! It was delicious! Cons : Nothing
Endrus
Pros : Nice hotel in very cool location in old town Cons : Breakfast was poor. No warm dishes. Only bred and mysli. Not enough for normal people
Deborah
Pros : Location. Modern rooms with character Cons : lack of a sitting room to relax in
Colette
Pros : This hotel, while modern in its decor has an authentic Italian charm with exposed beams and brick in some rooms that make it feel special. To top this, the staff are super helpful and very friendly. And the location could not have been more perfect
Pros : My room was spacious , spotless and quiet. The hotel location is great. And… the reception spoke English and actually understood my fast kiwi . A bonus. Breakfast was great and coffee awesome. This hotel was closed for about 18months after pandemi
Cristiana
Pros : Exquisite design, relaxing atmosphere, very comfortable, spotless cleaning, incredible location. The breakfast is wonderful and the staff is kind and helpful. Cons : Driving in the narrow streets of the upper town to reach the hotel.
Francesca
Pros : location, breakfast Cons : nulla
Georgia
Pros : Perfect location
Ambience, combination of the old with the new, nice building that kept its identity
Breakfast was ok
Clean Cons : No parking place.
We had to use the public parking and pay per day a high fee
Mimi
Pros : Der Aufenthalt war wunderbar! Das Personal war unglaublich freundlich und hilfsbereit! Ich hatte angekündigt, dass ich mit meinem Hund reise, da wurden bereits ein Hundebett und 2 Fressnäpfe ins Zimmer gestellt!
Der Service war wirklich hervorrage
Ldb
Pros : service de chambre
service petit déjeuner Cons : Pas de service additionnel, et les journaux sont payants
pas de porteur pour vous aider à porter vos valises quand vous partez
la terrasse de l’hôtel n’est pas en activité, peu d’ambiance contr
Pierre-louis
Pros : le personnel accueillant Cons : pas de vue extérieure
Kevin
Pros : Personnel très attentionné dans un établissement décoré avec beaucoup de goût
Facilité de communication et d’organisation avec l’établissement
A refaire ! Cons : Difficulté pour éteindre les lumières ????
Aurélie
Pros : Le personnel aux petits soins adorable et réactif
Chambres très propres
Localisation de l hôtel
Les produits dyptique dans les salles de bain Cons : Pas de transfert pris en charge pour l aéroport alors que les autres hôtels de ce standing
Lynn
Pros : Très bel hotel, situé dans un quartier calme tout en étant à courte distance des centres plus touristiques. Cons : rien
Anonymous
Pros : the location is great.
the staff are very helpful.
the room is beautifully designed. Cons : - the menu at the restaurant is so limited to fish, no choices for people who don’t like fish or shellfish!
- for a 5 star hotel, the room lacks some am
Manar
Pros : Staff Cons : Room temperature
Valeria
Pros : Clean, good amenities, comfortable bed and pillows Cons : Window view - view to a wall of a next house
Sheryuae
Pros : Room design and decore
Coffee machine and welcome chocolate in the room
Bathroom size and design
Staff were very friendly and helpful quickly responding to our requests Cons : Everything was nice
Lesley
Pros : great decor, beautiful detail. amazing location- central but quiet. the terrace was so lovely. Cons : nothing
Leyla
Pros : I never write a review for anything but, I must say I was extremely satisfied with the service the hotel provided. Exceptional hotel with amazing staff! Cons : nothing. everything was great.
Muna
Pros : The staff were very welcoming and friendly , they even upgraded my room just because I was annoyed by the noise from the bar in the ground floor. Cons : the rooms in the first floor are not soundproof, I could hear the noises from the bar.
Donna
Pros : Everyone was great. The hotel is literally perfect. It was dreamy. Cons : It could have been a little less expensive for bringing a service dog.
Julia
Pros : Very friendly staff. Great location - a quieter part of Venice but only a 10 minute walk to St Mark's Square.
Great bar that stayed open late.
Very cool looking place. Cons : The meals could have been a bit better. In particular it would hav
Fiona
Pros : fantastic location and the hotel was great. The breakfast was very good. Cons : While there is seating at the pool area there are no sun loungers. This area could definitely be improved
Grizzie
Pros : the rooftop pool and bar . Cons : the lift was a bit slow.
Dennis
Pros : it’s in a great location just outside of all the tourist craziness but still close to everything. I really want to like this property and I’m sure that it rates rates an excellent in some areas - nice pool, nice gym, beautiful but Very expensive re
Elizabeth
Pros : The decor is stunning and tasteful. The staff is professional, friendly, and smart. The rooms are lovely and the bathrooms are beautiful.
Couldn't have a better location. Cons : Room is a little small.
Debbie
Pros : great!! Cons : coffee urn in the room
Juan
Pros : Location and comfort Cons : Mosquitos in the lobby
Nura
Pros : great location Cons : nothing to report on
An
Pros : The location is great, and the staff are very friendly and helpful and nice! Cons : N/A
Veronica
Pros : Location, the rooftop has amazing views of Florence. Staff was amazing. Made dinner reservations last minute and accommodated me. Forever grateful. Cons : Leaving the property.
Anna
Pros : The hotel was beautifully designed. Festive Christmas trees. The reception were welcoming and helpful. The best I have come across on my travels. The breakfast were excellent as were the staff. The room was well designed with a beautiful view of th
Pros : Sophisticated , modern hotel with a few classic elements
Great location near the Central station, plaza duomo, basilica . Cons : That we were not notified earlier that the pool and hot tub are NOT available. One of the reasons we booked this wa
Lana
Pros : The rooms are renovated , location is close to the station and close to the duomo, I like they have swimming pool nice roof top to chili at the night , breakfast was good . I loved how they offered us coffee to go during breakfast time . Cons :
Rosa
Pros : Excellent location. Hotel had valet parking. Cons : Valet parking was very expensive.
Simon
Pros : Great and helpful staff and location, very good breakfast and clean Cons : Only issue was the fact that rooms aren’t very well sound insulated so you hear people coming back at night and in the rooms next to you. Better sound proofed doors would
Rachel
Pros : It was pretty close to the train to go to Octoberfest. The staff was very friendly Cons : It was a bit outdated in hall and the carpet in rooms seems old ! I did but like I was separate from my group and staying in the other building which had n
Dini
Pros : Clean and complete facilities Cons : Nothing
Erik
Pros : Breakfast was very well Cons : Check-In process was horrible, Staff hadn´t been able to check me in after their automated process failed (was not able to check in with booked room, was forced to upgrade for additional costs and there was no way
Kirsty
Pros : I was just passing through Munich and wanted a well located comfortable bed for the night. This fit the brief perfectly.
Comfortable bed, well located and easy check in check out. Cons : Everything was fine for the type of stay I was looking fo
Sjoera
Pros : Location and easy check-in Cons : Carpet in the room
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Pros : I didn't have breakfast on the hotel. The rooms are very clean and comfortable and the location is great! Cons : The rooms could benefit from the installation of a mini fridge.
Tanja
Pros : The beds were firmer than most hotels and very comfortable. The staff was helpful. Cons : We got a double room instead of a twin room and the showers offered no privacy.
Sinem
Pros : Location was awesome. Staff is very supportive and friendly. Cons : It requires renovation especially for carpets in rooms and cleaning
Stephane
Pros : For the price : nothing to say, but specially : super staff very friendly, good location next to the tube.
Nice products to have a shower too ! Cons : For that price : Nothing to complain about. Maybe the floor is a bit old school, but regard
Larry
Pros : 400 m from U Bahn. Tram and bus out front. Cons : Room was very small. Shower tiny.
Lisa
Pros : Friendly staff Cons : The rooms were a bit dated
Andreas
Pros : In general the room and the whole hotel is OK while nothing special; the staff is willing to help and definitely friendly; for a short stay would be appropriate if... Cons : the check-in would not have been fully "automatized" so, that a first t
Robert
Pros : Clean and comfortable what more could you ask Cons : Breakfast was over priced
Jumelville
Pros : Lovely hotel, big room and a comfortable bed. Staff nice and helpful at check in Cons : You could everything from the hallway - people talking / doors closing etc
Mireille
Pros : Very good breakfast and friendly staff. Location is good, close to the tram and metro. Nice patio inside. Comfortable bed. Cons : Room decoration a bit outdated compared to more recent hotels but still OK.
Nawel
Pros : l’accueil chaleureux, la nourriture et la vue incroyable Cons : rien tout était super
Daniela
Pros : Lage und Zimmer Cons : das die Kaffemaschiene altes Wasser im Behälter hatte und schon Schimmlig war
Anonymous
Pros : The setting was beautiful and access to the lake and water sports fabulous.
Great staff who were helpful and knowledgeable of the local area and lake. Pizzas and aperol spritz delightful in the cabanas. Filo, the fine dining restaurant was superb a
Mahsa
Pros : The pictures looked a lot nicer than the actual hotel. Transportations were really difficult. Really expensive for the quality we were receiving. There is absolutely nothing around the hotel. Did not love the location. The staff however were really
Jamilah
Pros : The property is modern, the views are amazing ….our stay was great, Luca was of great help organizing transportation means and farewell for us,…. Cons : I didn’t like the breakfast, it is limited and when you ask for anything else you have to pa
Irina
Pros : Better than on pictures! absolutely amazing place! Cons : nothing
Sara
Pros : great pool, great staff, concierge service Cons : quite expensive for what it is. expected a little bit more luxury for the price.
Jeremy
Pros : wonderful location, lovely facilities. Pool and beach area are gorgeous. Cons : Nothing! it was perfect
Yaren
Pros : Our apartment had an excellent lake view. The facility in general was super clean, calming and had a relaxing atmosphere. The entire staff was super friendly. We are looking forward for our next stay in this Hotel. Cons : You have to book a tabl
Siobhán
Pros : The little house was perfect as we had access to the sea and beds directly in front of our house . The pool was a 2 min walk max. The little restaurant on the same level as the houses and the free kayaks was perfect with great pizzas. The bathrooms
Osama
Pros : Everything Cons : The road is so tight from the hotel to Como central
Georgina
Pros : We stayed in one of the villas, they were clean and modern and had all amenities available. The views from the hotel are surreal! The staff were extremely helpful with every part of our stay. We especially liked the addition of being able to use th
Petra
Pros : Nice location as a starting point for exploring the Lake Como area. Really good restaurant. Cons : Breakfast prices were rather expensive. It would have been great to have it included for that price.
Alan
Pros : Beautiful decor. Cons : PLEASE turn off the flashing lights that come on when the elevator doors close. Not pleasant at all.
Paul
Pros : The hotel has a very chic and cool design, everything felt expensive and luxurious. The staff are fantastic, in particular Louise and Dieter at reception were wundebar.
We had a great time, the position is great and the bar is very cool Cons :
Mendoza
Pros : Everything. It was a perfect stay Cons : Everything was perfect.
Mukesh
Pros : Service, facilities, cleanliness Cons : Cost for breakfast
Roul
Pros : I liked the coziness of the room. The lobby bar was very cool and lively Cons : The only thing which could be better is the lightning in the bathroom, it could have been more lighter
Francis
Pros : Loved the location. The hotel was beautiful with a lot of attention to the details. The staff was friendly. Cons : No complaints.
Kinga
Pros : Location and friendly personal Cons : All was ok
Simon
Pros : Location Cons : It was too loud as you good hear the trains
Michal
Pros : Wszystko na super poziomie Cons : Nic
Michael
Pros : Great location and nice rooms with friendly staff. Great nightlife scene at the bar. Cons : N/A
Helen
Pros : Everything. Can not fault the hotel. I never sit on a bar but did as they had a DJ playing grest mixinh.
Loved it all Cons : Just a bit too dark esp at reception. I couldn’t read anything.
Rami
Pros : Cleanness, design and the room view Cons : Couldn’t access the rooftop
Shirley
Pros : The interiors here were absolutely amazing. Breakfast was included with our stay and food was exceptional. For the price and location, this hotel stay was absolutely worth the money. Close to transport links, easy to get to. The staff were lovely a
Joanne
Pros : Everything
All very good
Great location Cons : Nothing
Franca
Pros : Good location and amenities and very helpful reception staff Cons : Breakfast was extortionate so we did not ever eat there
Jojo
Pros : It was beautiful , the location was perfect , the staff were amazing. Cons : N/A
Selim
Pros : Location, the grace bar Cons : All good
Carmen
Pros : The room was beautiful, as was the entire hotel property. The room was immaculately clean, which was greatly appreciated. High quality towels and sheets. There was welcome tea, coffee and water. The staff is extremely friendly. I can only recommend
Jure
Pros : The rooms were very nice. The hotel was in a great location in Berlin. Staff very friendly Cons : Breakfast bit overpriced
Kathy
Pros : rooms are beautiful Cons : service very slow and a bit chaotic in the restaurant, even when it was pretty empty
Nicolas
Pros : Location, room size Cons : No chair or armchair to work at the desk
The
Pros : Super friendly staff Cons : Matress
Guy
Pros : top design hotel in a great location Cons : nothing
Tómas
Pros : it was very stylish, very clean and the staff was extremely friendly. the breakfeast was very nice but the staff there were a little bit too busy Cons : the beds were a little bit to hard, and the double beds were a little bit small for my likin
Mallika
Pros : An extremely comfortable stay. The location was excellent - in a quiet lane but a stone’s throw from Marienplatz and Viktulienmarkt. The staff were extremely friendly all around - helpful with suggestions for restaurants, things to do. The breakfas
Clemons
Pros : Staff was incredibly friendly and helpful. Cons : Room was very warm.
Jordan
Pros : Great location, big room, modern facilities and quiet Cons : Separation of entry to main lobby
Caroline
Pros : Wonderful, small, stylish hotel. Room and bed very comfy. Best location. Delicious breakfast and attentive staff. Cons : I would offer a kettle and coffee and tea in all rooms.
Magdalena
Pros : Location, bathroom, small touches, great linen attention to detail. Cons : The pillows night ve better
Jill
Pros : The location was amazing and the staff were very friendly and helpful. They helped us with dinner reservations and transportation from the airport and to the train station. Our rooms were very functional and had clever modern aesthetic design.
José
Pros : Very comfortable room (got an upgrade to a junior suite) with plenty of space and great amenities. Cons : Nothing to make reference to
Andy
Pros : Great location. Clean and comfortable. Cons : Wish breakfast was included but likely due to the rate I booked
Mayuree
Pros : Location and room size Cons : 2 single size blankets for a queen bed were not comfortable. Prefer one queen/king size blanket
Also very thin pillows. Could be better both.
Justin
Pros : Location, vibe, aesthetic, food, staff…. Cons : Pillows fell a bit flat, literally.
Nina
Pros : extrem schöne Unterkunft Cons : Essen und Service im Restaurant am Meer waren schlecht.
Katja
Pros : this place is so magical ?? the design concepts is uniq Cons : bit too little light and sockets in rooms. internet connection was limited. had to wait quite long to get in from queue
Joanna
Pros : Fantastic service for breakfast. Everyday Monica treated us like princesses. Cons : The service in the evening for the room. The first 2 nights are ok. Then thereafter
they don’t care anymore.
In the room , there are no facilities to make a
Linda
Pros : beautiful feel to whole hotel - lay out and facilités excellent
fantastic staff Cons : too many unnecessary decorative pieces everywhere - hanging from walls, ceilings and on the floors
Sule
Pros : The hotel staff,rooms,breakfast,location,swimming pools,spa….Very comfortable hotel,we want to come back again! Cons : Need more restaurants
Lucia
Pros : The property was beautiful, a luxury escape with beautiful spaces ! Cons : It was dreamy and almost perfect!
Leticia
Pros : Location, great breakfast, very comfortable bed, clean Cons : Minor stuff- no towel rack, coffee lukewarm . RIB restaurant expensive and very limited menu
Paul
Pros : We only stayed 1 night, wish it was longer. We will stay here again if we return. Cons : Nothing, all was good.
Audrey
Pros : entire experience was perfect. from check in to check put : outstanding !
well located, lovely rooms, delicious breakfasts and fabulous staffing all around Cons : nothing
Dani
Pros : location is perfect
Rooms are comfortable
breakfast is very good Cons : The value for money does not worst it
The hotel is to expensive
Robert
Pros : Exceptional hotel with lovely staff Cons : The rooms were very comfortable and breakfast was excellent
Martha
Pros : location, building, friendly staff, breakfast Cons : The only thing I like to mention is concerning the housekeeping. the room looked perfect when I moved in but what I didn’t like is, that the same glass of water was standing at my bedside tabl
Benjamin
Pros : The breakfast was exceptional. Anything you could want from a brunch, beautifully prepared, from eggs, to smoked salmon to supremes of tropical fruit, to a rack of honeycomb in the raw. Exquisite. And the nicest servers! Cons : Website could use
Samuel
Pros : Lovely hotel, ideal location, great breakfast and friendly staff. Cons : Wifi was patchy
Line
Pros : Staff super helpful, good breakfast and nice breakfast room. Had to ask for a change of bedroom which was done immediately but I was lucky there were alternatives. In the end my room was fine and quiet which I required. Cons : A little run down,
Courtney
Pros : The property is beautiful, near the water and centrally located to walkable restaurants, shops and everything you could need or want to see and do. I would absolutely stay here again and will recommend to everyone else as well! Cons : Everything
Hannelore
Pros : Pousada is a hidden gem yet extremely well placed for sightseeing. The Lisbon Info Centre, bus stops and Metro line are nearby and many main sights in old Lisboa are in walking distance. Staff were very welcoming and helpful with small things ie a
J-a
Pros : Location of the hotel is fantastic. Rooms are quiet and discreet Cons : Double bed was two inadequately joined twin beds. The crack kept me awake
Baceda
Pros : Breakfast
Location
Sauna & pool
4th floor terrace access
Hard surface floors were clean!
Bedding was crisp Cons : Floor plan is awkward and was not fully explained how to move within the hotel floors. Restaurant steakhouse was too speci
Gwyneth
Pros : The location! The building is very impressive & we enjoyed sitting in the comfortable lounge area . The staff were amazing, so friendly & helpful. We all thoroughly enjoyed the breakfast- a wide range of choices, especially the hot dishes!! Cons
Ramon
Pros : Staff were warm, hospitable, efficient and friendly. Breakfast was delicious and generous. Location was excellent. Cons : Nothing
Sharon
Pros : The location was excellent. Right in the town center. The breakfast (more like brunch) was exceptional. I will definitely recommend this hotel to others. Cons : Sometimes it was difficult to regulate the air conditioning in our room. Other t
Patrick
Pros : Excellent service, très belles chambres, personnel très aimable! Cons : Nothing to report
Steve
Pros : Excellent Customer Service. Cons : Air Conditioning was not up to par.
Jan
Pros : excellent breakfast, rooms quality and place of the hotel Cons : choice of the food on Sunday
Felicia
Pros : upon entering, I thought it looked a little dated, but the rooms were not and the restaurant and bar were also both modern. The location was excellent. Cons : nothing
Martin
Pros : Perfect location, nice bar, good breakfast, friendly staff. Cons : Aircon is poor in case you have a room higher up..
Kathryn
Pros : Warm, friendly staff. Lovely rooms. VERY comfortable bed. Great location on main street in Alt Stadt...yet very quiet. I will be back! Cons : N/A
Nigelonich
Pros : This is an extremely nice hotel in public spaces and the room was very nice too. Champagne at breakfast too. Cons : Hard to fault.
Mihael
Pros : Comfortable, clean, with great staff and amazing breakfast. Happy to return every time. Cons : The only problem in this hotel is fitness. Far to small place, without windows, to hot and not enough oxygen. also equipment is old.
Linda
Pros : Very comfortable, staff good, nice fresh breakfasts Cons : The parking wasn’t very large. For the size of the hotel
Oliver
Pros : Real luxury hotel, small rooms, nice amenities, hip bar Cons : Rooms too expensive, hotel takes an additional EUR 50 deposit even regular guest to pay for damage … ??
Anne
Pros : great history but large and modern rooms and common areas Cons : nothing! all was great
Trisha
Pros : everything Cons : nothing
Yeongkee
Pros : In 1763 Mozart's family stayed here. The Sculpture of Drei Mohren was so nice. Bar and the restaurant were so fascinating. Cons : The original hotel name shall be used. It does not harm any discrimination.
Gabriele
Pros : I absolutely liked everything. The bed could have been a little softer, but that is really down to personal preference.
Staff was very accommodating, friendly and polite. Especially Luther could not do enough to make my stay pleasant. He is a cre
Sarah
Pros : Excellent, clean, comfortable rooms with nice bathrooms. Good location Cons : Not much!
Robert
Pros : I was very pleased with the stay. The staff was very friendly. Cons : The hotel was very luxurious.
Patrick
Pros : Excellent service, très belles chambres, personnel très aimable! Cons : Nothing to report
Steve
Pros : Excellent Customer Service. Cons : Air Conditioning was not up to par.
Jan
Pros : excellent breakfast, rooms quality and place of the hotel Cons : choice of the food on Sunday
Felicia
Pros : upon entering, I thought it looked a little dated, but the rooms were not and the restaurant and bar were also both modern. The location was excellent. Cons : nothing
Martin
Pros : Perfect location, nice bar, good breakfast, friendly staff. Cons : Aircon is poor in case you have a room higher up..
Kathryn
Pros : Warm, friendly staff. Lovely rooms. VERY comfortable bed. Great location on main street in Alt Stadt...yet very quiet. I will be back! Cons : N/A
Nigelonich
Pros : This is an extremely nice hotel in public spaces and the room was very nice too. Champagne at breakfast too. Cons : Hard to fault.
Mihael
Pros : Comfortable, clean, with great staff and amazing breakfast. Happy to return every time. Cons : The only problem in this hotel is fitness. Far to small place, without windows, to hot and not enough oxygen. also equipment is old.
Linda
Pros : Very comfortable, staff good, nice fresh breakfasts Cons : The parking wasn’t very large. For the size of the hotel
Oliver
Pros : Real luxury hotel, small rooms, nice amenities, hip bar Cons : Rooms too expensive, hotel takes an additional EUR 50 deposit even regular guest to pay for damage … ??
Anne
Pros : great history but large and modern rooms and common areas Cons : nothing! all was great
Trisha
Pros : everything Cons : nothing
Yeongkee
Pros : In 1763 Mozart's family stayed here. The Sculpture of Drei Mohren was so nice. Bar and the restaurant were so fascinating. Cons : The original hotel name shall be used. It does not harm any discrimination.
Gabriele
Pros : I absolutely liked everything. The bed could have been a little softer, but that is really down to personal preference.
Staff was very accommodating, friendly and polite. Especially Luther could not do enough to make my stay pleasant. He is a cre
Sarah
Pros : Excellent, clean, comfortable rooms with nice bathrooms. Good location Cons : Not much!
Robert
Pros : I was very pleased with the stay. The staff was very friendly. Cons : The hotel was very luxurious.
Patrick
Pros : Excellent service, très belles chambres, personnel très aimable! Cons : Nothing to report
Steve
Pros : Excellent Customer Service. Cons : Air Conditioning was not up to par.
Jan
Pros : excellent breakfast, rooms quality and place of the hotel Cons : choice of the food on Sunday
Felicia
Pros : upon entering, I thought it looked a little dated, but the rooms were not and the restaurant and bar were also both modern. The location was excellent. Cons : nothing
Martin
Pros : Perfect location, nice bar, good breakfast, friendly staff. Cons : Aircon is poor in case you have a room higher up..
Kathryn
Pros : Warm, friendly staff. Lovely rooms. VERY comfortable bed. Great location on main street in Alt Stadt...yet very quiet. I will be back! Cons : N/A
Nigelonich
Pros : This is an extremely nice hotel in public spaces and the room was very nice too. Champagne at breakfast too. Cons : Hard to fault.
Mihael
Pros : Comfortable, clean, with great staff and amazing breakfast. Happy to return every time. Cons : The only problem in this hotel is fitness. Far to small place, without windows, to hot and not enough oxygen. also equipment is old.
Linda
Pros : Very comfortable, staff good, nice fresh breakfasts Cons : The parking wasn’t very large. For the size of the hotel
Oliver
Pros : Real luxury hotel, small rooms, nice amenities, hip bar Cons : Rooms too expensive, hotel takes an additional EUR 50 deposit even regular guest to pay for damage … ??
Anne
Pros : great history but large and modern rooms and common areas Cons : nothing! all was great
Trisha
Pros : everything Cons : nothing
Yeongkee
Pros : In 1763 Mozart's family stayed here. The Sculpture of Drei Mohren was so nice. Bar and the restaurant were so fascinating. Cons : The original hotel name shall be used. It does not harm any discrimination.
Gabriele
Pros : I absolutely liked everything. The bed could have been a little softer, but that is really down to personal preference.
Staff was very accommodating, friendly and polite. Especially Luther could not do enough to make my stay pleasant. He is a cre
Sarah
Pros : Excellent, clean, comfortable rooms with nice bathrooms. Good location Cons : Not much!
Robert
Pros : I was very pleased with the stay. The staff was very friendly. Cons : The hotel was very luxurious.
Patrick
Pros : Excellent service, très belles chambres, personnel très aimable! Cons : Nothing to report
Steve
Pros : Excellent Customer Service. Cons : Air Conditioning was not up to par.
Jan
Pros : excellent breakfast, rooms quality and place of the hotel Cons : choice of the food on Sunday
Felicia
Pros : upon entering, I thought it looked a little dated, but the rooms were not and the restaurant and bar were also both modern. The location was excellent. Cons : nothing
Martin
Pros : Perfect location, nice bar, good breakfast, friendly staff. Cons : Aircon is poor in case you have a room higher up..
Kathryn
Pros : Warm, friendly staff. Lovely rooms. VERY comfortable bed. Great location on main street in Alt Stadt...yet very quiet. I will be back! Cons : N/A
Nigelonich
Pros : This is an extremely nice hotel in public spaces and the room was very nice too. Champagne at breakfast too. Cons : Hard to fault.
Mihael
Pros : Comfortable, clean, with great staff and amazing breakfast. Happy to return every time. Cons : The only problem in this hotel is fitness. Far to small place, without windows, to hot and not enough oxygen. also equipment is old.
Linda
Pros : Very comfortable, staff good, nice fresh breakfasts Cons : The parking wasn’t very large. For the size of the hotel
Oliver
Pros : Real luxury hotel, small rooms, nice amenities, hip bar Cons : Rooms too expensive, hotel takes an additional EUR 50 deposit even regular guest to pay for damage … ??
Anne
Pros : great history but large and modern rooms and common areas Cons : nothing! all was great
Trisha
Pros : everything Cons : nothing
Yeongkee
Pros : In 1763 Mozart's family stayed here. The Sculpture of Drei Mohren was so nice. Bar and the restaurant were so fascinating. Cons : The original hotel name shall be used. It does not harm any discrimination.
Gabriele
Pros : I absolutely liked everything. The bed could have been a little softer, but that is really down to personal preference.
Staff was very accommodating, friendly and polite. Especially Luther could not do enough to make my stay pleasant. He is a cre
Sarah
Pros : Excellent, clean, comfortable rooms with nice bathrooms. Good location Cons : Not much!
Robert
Pros : I was very pleased with the stay. The staff was very friendly. Cons : The hotel was very luxurious.
Pros : It is a small hotel, but very well designed and with love to details. In the very center of the old town you can enjoy many restaurants, bars and museums close to the hotel. The staff is extremly helpful and friendly. I loved my stay and will come
Mirva
Pros : Great location in the heart of the old town, walking distance to everything. Great, helpful staff, clean rooms and good breakfast with excellent coffee. Beautiful old building with a lot of charm and all the modern amenities one could need. Cons
David
Pros : All good but as so often a single room was dark and with window only on to inner yard Cons : See above
Brooks
Pros : Great comfortable and quiet room. Very nice hotel. Great front desk staff. Cons : I couldn’t spend two more nights there. Breakfast was merely okay.
Samantha
Pros : Staff were so lovely and helpful. Hotel had all the facilities listed on the booking.com advert. Perfect location. Cons : N/A
Olga
Pros : everything was perfect, stuff was incredibly friendly, helpful, kind. room was really clean, nice and beautiful. location was is fantastic. next time in bergamo I’ll stay there for sure. Cons : nothing
Tracy
Pros : It was perfectly located in the centre of the town.
The breakfast had a nice European selection.
Room was a decent size with nice features such as a small covered balcony and historic window.
The bathroom came with all the usual additions including
Cecile
Pros : Great location, very clean and well equiped. Cons : Could improve the breakfirst !!
Burton
Pros : The property is beautifully renovated in a smart, classic design. The bathroom is perfection… beautiful touches and features and a delicious shower! All-around wonderful! Cons : N/A
Robin
Pros : Center of activities in Bergamo upper city. Very clean, comfortable and beautifully designed. Staff was very accommodating. Jasmine and her colleague were very helpful in helping us by assisting in verbal live phone call directions and her colleagu
Melanie
Pros : Loved breakfast being brought up to the room! It was delicious! Cons : Nothing
Endrus
Pros : Nice hotel in very cool location in old town Cons : Breakfast was poor. No warm dishes. Only bred and mysli. Not enough for normal people
Deborah
Pros : Location. Modern rooms with character Cons : lack of a sitting room to relax in
Colette
Pros : This hotel, while modern in its decor has an authentic Italian charm with exposed beams and brick in some rooms that make it feel special. To top this, the staff are super helpful and very friendly. And the location could not have been more perfect
Pros : My room was spacious , spotless and quiet. The hotel location is great. And… the reception spoke English and actually understood my fast kiwi . A bonus. Breakfast was great and coffee awesome. This hotel was closed for about 18months after pandemi
Cristiana
Pros : Exquisite design, relaxing atmosphere, very comfortable, spotless cleaning, incredible location. The breakfast is wonderful and the staff is kind and helpful. Cons : Driving in the narrow streets of the upper town to reach the hotel.
Francesca
Pros : location, breakfast Cons : nulla
Georgia
Pros : Perfect location
Ambience, combination of the old with the new, nice building that kept its identity
Breakfast was ok
Clean Cons : No parking place.
We had to use the public parking and pay per day a high fee
Mimi
Pros : Der Aufenthalt war wunderbar! Das Personal war unglaublich freundlich und hilfsbereit! Ich hatte angekündigt, dass ich mit meinem Hund reise, da wurden bereits ein Hundebett und 2 Fressnäpfe ins Zimmer gestellt!
Der Service war wirklich hervorrage
Ldb
Pros : service de chambre
service petit déjeuner Cons : Pas de service additionnel, et les journaux sont payants
pas de porteur pour vous aider à porter vos valises quand vous partez
la terrasse de l’hôtel n’est pas en activité, peu d’ambiance contr
Pierre-louis
Pros : le personnel accueillant Cons : pas de vue extérieure
Kevin
Pros : Personnel très attentionné dans un établissement décoré avec beaucoup de goût
Facilité de communication et d’organisation avec l’établissement
A refaire ! Cons : Difficulté pour éteindre les lumières ????
Aurélie
Pros : Le personnel aux petits soins adorable et réactif
Chambres très propres
Localisation de l hôtel
Les produits dyptique dans les salles de bain Cons : Pas de transfert pris en charge pour l aéroport alors que les autres hôtels de ce standing
Lynn
Pros : Très bel hotel, situé dans un quartier calme tout en étant à courte distance des centres plus touristiques. Cons : rien
Anonymous
Pros : the location is great.
the staff are very helpful.
the room is beautifully designed. Cons : - the menu at the restaurant is so limited to fish, no choices for people who don’t like fish or shellfish!
- for a 5 star hotel, the room lacks some am
Manar
Pros : Staff Cons : Room temperature
Valeria
Pros : Clean, good amenities, comfortable bed and pillows Cons : Window view - view to a wall of a next house
Sheryuae
Pros : Room design and decore
Coffee machine and welcome chocolate in the room
Bathroom size and design
Staff were very friendly and helpful quickly responding to our requests Cons : Everything was nice
Lesley
Pros : great decor, beautiful detail. amazing location- central but quiet. the terrace was so lovely. Cons : nothing
Leyla
Pros : I never write a review for anything but, I must say I was extremely satisfied with the service the hotel provided. Exceptional hotel with amazing staff! Cons : nothing. everything was great.
Muna
Pros : The staff were very welcoming and friendly , they even upgraded my room just because I was annoyed by the noise from the bar in the ground floor. Cons : the rooms in the first floor are not soundproof, I could hear the noises from the bar.
Donna
Pros : Everyone was great. The hotel is literally perfect. It was dreamy. Cons : It could have been a little less expensive for bringing a service dog.
Julia
Pros : Very friendly staff. Great location - a quieter part of Venice but only a 10 minute walk to St Mark's Square.
Great bar that stayed open late.
Very cool looking place. Cons : The meals could have been a bit better. In particular it would hav
Fiona
Pros : fantastic location and the hotel was great. The breakfast was very good. Cons : While there is seating at the pool area there are no sun loungers. This area could definitely be improved
Grizzie
Pros : the rooftop pool and bar . Cons : the lift was a bit slow.
Dennis
Pros : it’s in a great location just outside of all the tourist craziness but still close to everything. I really want to like this property and I’m sure that it rates rates an excellent in some areas - nice pool, nice gym, beautiful but Very expensive re
Elizabeth
Pros : The decor is stunning and tasteful. The staff is professional, friendly, and smart. The rooms are lovely and the bathrooms are beautiful.
Couldn't have a better location. Cons : Room is a little small.
Debbie
Pros : great!! Cons : coffee urn in the room
Juan
Pros : Location and comfort Cons : Mosquitos in the lobby
Nura
Pros : great location Cons : nothing to report on
An
Pros : The location is great, and the staff are very friendly and helpful and nice! Cons : N/A
Veronica
Pros : Location, the rooftop has amazing views of Florence. Staff was amazing. Made dinner reservations last minute and accommodated me. Forever grateful. Cons : Leaving the property.
Anna
Pros : The hotel was beautifully designed. Festive Christmas trees. The reception were welcoming and helpful. The best I have come across on my travels. The breakfast were excellent as were the staff. The room was well designed with a beautiful view of th
Pros : Sophisticated , modern hotel with a few classic elements
Great location near the Central station, plaza duomo, basilica . Cons : That we were not notified earlier that the pool and hot tub are NOT available. One of the reasons we booked this wa
Lana
Pros : The rooms are renovated , location is close to the station and close to the duomo, I like they have swimming pool nice roof top to chili at the night , breakfast was good . I loved how they offered us coffee to go during breakfast time . Cons :
Rosa
Pros : Excellent location. Hotel had valet parking. Cons : Valet parking was very expensive.
Simon
Pros : Great and helpful staff and location, very good breakfast and clean Cons : Only issue was the fact that rooms aren’t very well sound insulated so you hear people coming back at night and in the rooms next to you. Better sound proofed doors would
Rachel
Pros : It was pretty close to the train to go to Octoberfest. The staff was very friendly Cons : It was a bit outdated in hall and the carpet in rooms seems old ! I did but like I was separate from my group and staying in the other building which had n
Dini
Pros : Clean and complete facilities Cons : Nothing
Erik
Pros : Breakfast was very well Cons : Check-In process was horrible, Staff hadn´t been able to check me in after their automated process failed (was not able to check in with booked room, was forced to upgrade for additional costs and there was no way
Kirsty
Pros : I was just passing through Munich and wanted a well located comfortable bed for the night. This fit the brief perfectly.
Comfortable bed, well located and easy check in check out. Cons : Everything was fine for the type of stay I was looking fo
Sjoera
Pros : Location and easy check-in Cons : Carpet in the room
???????????
Pros : I didn't have breakfast on the hotel. The rooms are very clean and comfortable and the location is great! Cons : The rooms could benefit from the installation of a mini fridge.
Tanja
Pros : The beds were firmer than most hotels and very comfortable. The staff was helpful. Cons : We got a double room instead of a twin room and the showers offered no privacy.
Sinem
Pros : Location was awesome. Staff is very supportive and friendly. Cons : It requires renovation especially for carpets in rooms and cleaning
Stephane
Pros : For the price : nothing to say, but specially : super staff very friendly, good location next to the tube.
Nice products to have a shower too ! Cons : For that price : Nothing to complain about. Maybe the floor is a bit old school, but regard
Larry
Pros : 400 m from U Bahn. Tram and bus out front. Cons : Room was very small. Shower tiny.
Lisa
Pros : Friendly staff Cons : The rooms were a bit dated
Andreas
Pros : In general the room and the whole hotel is OK while nothing special; the staff is willing to help and definitely friendly; for a short stay would be appropriate if... Cons : the check-in would not have been fully "automatized" so, that a first t
Robert
Pros : Clean and comfortable what more could you ask Cons : Breakfast was over priced
Jumelville
Pros : Lovely hotel, big room and a comfortable bed. Staff nice and helpful at check in Cons : You could everything from the hallway - people talking / doors closing etc
Mireille
Pros : Very good breakfast and friendly staff. Location is good, close to the tram and metro. Nice patio inside. Comfortable bed. Cons : Room decoration a bit outdated compared to more recent hotels but still OK.
Nawel
Pros : l’accueil chaleureux, la nourriture et la vue incroyable Cons : rien tout était super
Daniela
Pros : Lage und Zimmer Cons : das die Kaffemaschiene altes Wasser im Behälter hatte und schon Schimmlig war
Anonymous
Pros : The setting was beautiful and access to the lake and water sports fabulous.
Great staff who were helpful and knowledgeable of the local area and lake. Pizzas and aperol spritz delightful in the cabanas. Filo, the fine dining restaurant was superb a
Mahsa
Pros : The pictures looked a lot nicer than the actual hotel. Transportations were really difficult. Really expensive for the quality we were receiving. There is absolutely nothing around the hotel. Did not love the location. The staff however were really
Jamilah
Pros : The property is modern, the views are amazing ….our stay was great, Luca was of great help organizing transportation means and farewell for us,…. Cons : I didn’t like the breakfast, it is limited and when you ask for anything else you have to pa
Irina
Pros : Better than on pictures! absolutely amazing place! Cons : nothing
Sara
Pros : great pool, great staff, concierge service Cons : quite expensive for what it is. expected a little bit more luxury for the price.
Jeremy
Pros : wonderful location, lovely facilities. Pool and beach area are gorgeous. Cons : Nothing! it was perfect
Yaren
Pros : Our apartment had an excellent lake view. The facility in general was super clean, calming and had a relaxing atmosphere. The entire staff was super friendly. We are looking forward for our next stay in this Hotel. Cons : You have to book a tabl
Siobhán
Pros : The little house was perfect as we had access to the sea and beds directly in front of our house . The pool was a 2 min walk max. The little restaurant on the same level as the houses and the free kayaks was perfect with great pizzas. The bathrooms
Osama
Pros : Everything Cons : The road is so tight from the hotel to Como central
Georgina
Pros : We stayed in one of the villas, they were clean and modern and had all amenities available. The views from the hotel are surreal! The staff were extremely helpful with every part of our stay. We especially liked the addition of being able to use th
Petra
Pros : Nice location as a starting point for exploring the Lake Como area. Really good restaurant. Cons : Breakfast prices were rather expensive. It would have been great to have it included for that price.
Alan
Pros : Beautiful decor. Cons : PLEASE turn off the flashing lights that come on when the elevator doors close. Not pleasant at all.
Paul
Pros : The hotel has a very chic and cool design, everything felt expensive and luxurious. The staff are fantastic, in particular Louise and Dieter at reception were wundebar.
We had a great time, the position is great and the bar is very cool Cons :
Mendoza
Pros : Everything. It was a perfect stay Cons : Everything was perfect.
Mukesh
Pros : Service, facilities, cleanliness Cons : Cost for breakfast
Roul
Pros : I liked the coziness of the room. The lobby bar was very cool and lively Cons : The only thing which could be better is the lightning in the bathroom, it could have been more lighter
Francis
Pros : Loved the location. The hotel was beautiful with a lot of attention to the details. The staff was friendly. Cons : No complaints.
Kinga
Pros : Location and friendly personal Cons : All was ok
Simon
Pros : Location Cons : It was too loud as you good hear the trains
Michal
Pros : Wszystko na super poziomie Cons : Nic
Michael
Pros : Great location and nice rooms with friendly staff. Great nightlife scene at the bar. Cons : N/A
Helen
Pros : Everything. Can not fault the hotel. I never sit on a bar but did as they had a DJ playing grest mixinh.
Loved it all Cons : Just a bit too dark esp at reception. I couldn’t read anything.
Rami
Pros : Cleanness, design and the room view Cons : Couldn’t access the rooftop
Shirley
Pros : The interiors here were absolutely amazing. Breakfast was included with our stay and food was exceptional. For the price and location, this hotel stay was absolutely worth the money. Close to transport links, easy to get to. The staff were lovely a
Joanne
Pros : Everything
All very good
Great location Cons : Nothing
Franca
Pros : Good location and amenities and very helpful reception staff Cons : Breakfast was extortionate so we did not ever eat there
Jojo
Pros : It was beautiful , the location was perfect , the staff were amazing. Cons : N/A
Selim
Pros : Location, the grace bar Cons : All good
Carmen
Pros : The room was beautiful, as was the entire hotel property. The room was immaculately clean, which was greatly appreciated. High quality towels and sheets. There was welcome tea, coffee and water. The staff is extremely friendly. I can only recommend
Jure
Pros : The rooms were very nice. The hotel was in a great location in Berlin. Staff very friendly Cons : Breakfast bit overpriced
Kathy
Pros : rooms are beautiful Cons : service very slow and a bit chaotic in the restaurant, even when it was pretty empty
Nicolas
Pros : Location, room size Cons : No chair or armchair to work at the desk
The
Pros : Super friendly staff Cons : Matress
Guy
Pros : top design hotel in a great location Cons : nothing
Tómas
Pros : it was very stylish, very clean and the staff was extremely friendly. the breakfeast was very nice but the staff there were a little bit too busy Cons : the beds were a little bit to hard, and the double beds were a little bit small for my likin
Mallika
Pros : An extremely comfortable stay. The location was excellent - in a quiet lane but a stone’s throw from Marienplatz and Viktulienmarkt. The staff were extremely friendly all around - helpful with suggestions for restaurants, things to do. The breakfas
Clemons
Pros : Staff was incredibly friendly and helpful. Cons : Room was very warm.
Jordan
Pros : Great location, big room, modern facilities and quiet Cons : Separation of entry to main lobby
Caroline
Pros : Wonderful, small, stylish hotel. Room and bed very comfy. Best location. Delicious breakfast and attentive staff. Cons : I would offer a kettle and coffee and tea in all rooms.
Magdalena
Pros : Location, bathroom, small touches, great linen attention to detail. Cons : The pillows night ve better
Jill
Pros : The location was amazing and the staff were very friendly and helpful. They helped us with dinner reservations and transportation from the airport and to the train station. Our rooms were very functional and had clever modern aesthetic design.
José
Pros : Very comfortable room (got an upgrade to a junior suite) with plenty of space and great amenities. Cons : Nothing to make reference to
Andy
Pros : Great location. Clean and comfortable. Cons : Wish breakfast was included but likely due to the rate I booked
Mayuree
Pros : Location and room size Cons : 2 single size blankets for a queen bed were not comfortable. Prefer one queen/king size blanket
Also very thin pillows. Could be better both.
Justin
Pros : Location, vibe, aesthetic, food, staff…. Cons : Pillows fell a bit flat, literally.
Nina
Pros : extrem schöne Unterkunft Cons : Essen und Service im Restaurant am Meer waren schlecht.
Katja
Pros : this place is so magical ?? the design concepts is uniq Cons : bit too little light and sockets in rooms. internet connection was limited. had to wait quite long to get in from queue
Joanna
Pros : Fantastic service for breakfast. Everyday Monica treated us like princesses. Cons : The service in the evening for the room. The first 2 nights are ok. Then thereafter
they don’t care anymore.
In the room , there are no facilities to make a
Linda
Pros : beautiful feel to whole hotel - lay out and facilités excellent
fantastic staff Cons : too many unnecessary decorative pieces everywhere - hanging from walls, ceilings and on the floors
Sule
Pros : The hotel staff,rooms,breakfast,location,swimming pools,spa….Very comfortable hotel,we want to come back again! Cons : Need more restaurants
Lucia
Pros : The property was beautiful, a luxury escape with beautiful spaces ! Cons : It was dreamy and almost perfect!
Leticia
Pros : Location, great breakfast, very comfortable bed, clean Cons : Minor stuff- no towel rack, coffee lukewarm . RIB restaurant expensive and very limited menu
Paul
Pros : We only stayed 1 night, wish it was longer. We will stay here again if we return. Cons : Nothing, all was good.
Audrey
Pros : entire experience was perfect. from check in to check put : outstanding !
well located, lovely rooms, delicious breakfasts and fabulous staffing all around Cons : nothing
Dani
Pros : location is perfect
Rooms are comfortable
breakfast is very good Cons : The value for money does not worst it
The hotel is to expensive
Robert
Pros : Exceptional hotel with lovely staff Cons : The rooms were very comfortable and breakfast was excellent
Martha
Pros : location, building, friendly staff, breakfast Cons : The only thing I like to mention is concerning the housekeeping. the room looked perfect when I moved in but what I didn’t like is, that the same glass of water was standing at my bedside tabl
Benjamin
Pros : The breakfast was exceptional. Anything you could want from a brunch, beautifully prepared, from eggs, to smoked salmon to supremes of tropical fruit, to a rack of honeycomb in the raw. Exquisite. And the nicest servers! Cons : Website could use
Samuel
Pros : Lovely hotel, ideal location, great breakfast and friendly staff. Cons : Wifi was patchy
Line
Pros : Staff super helpful, good breakfast and nice breakfast room. Had to ask for a change of bedroom which was done immediately but I was lucky there were alternatives. In the end my room was fine and quiet which I required. Cons : A little run down,
Courtney
Pros : The property is beautiful, near the water and centrally located to walkable restaurants, shops and everything you could need or want to see and do. I would absolutely stay here again and will recommend to everyone else as well! Cons : Everything
Hannelore
Pros : Pousada is a hidden gem yet extremely well placed for sightseeing. The Lisbon Info Centre, bus stops and Metro line are nearby and many main sights in old Lisboa are in walking distance. Staff were very welcoming and helpful with small things ie a
J-a
Pros : Location of the hotel is fantastic. Rooms are quiet and discreet Cons : Double bed was two inadequately joined twin beds. The crack kept me awake
Baceda
Pros : Breakfast
Location
Sauna & pool
4th floor terrace access
Hard surface floors were clean!
Bedding was crisp Cons : Floor plan is awkward and was not fully explained how to move within the hotel floors. Restaurant steakhouse was too speci
Gwyneth
Pros : The location! The building is very impressive & we enjoyed sitting in the comfortable lounge area . The staff were amazing, so friendly & helpful. We all thoroughly enjoyed the breakfast- a wide range of choices, especially the hot dishes!! Cons
Ramon
Pros : Staff were warm, hospitable, efficient and friendly. Breakfast was delicious and generous. Location was excellent. Cons : Nothing
Sharon
Pros : The location was excellent. Right in the town center. The breakfast (more like brunch) was exceptional. I will definitely recommend this hotel to others. Cons : Sometimes it was difficult to regulate the air conditioning in our room. Other t
Patrick
Pros : Excellent service, très belles chambres, personnel très aimable! Cons : Nothing to report
Steve
Pros : Excellent Customer Service. Cons : Air Conditioning was not up to par.
Jan
Pros : excellent breakfast, rooms quality and place of the hotel Cons : choice of the food on Sunday
Felicia
Pros : upon entering, I thought it looked a little dated, but the rooms were not and the restaurant and bar were also both modern. The location was excellent. Cons : nothing
Martin
Pros : Perfect location, nice bar, good breakfast, friendly staff. Cons : Aircon is poor in case you have a room higher up..
Kathryn
Pros : Warm, friendly staff. Lovely rooms. VERY comfortable bed. Great location on main street in Alt Stadt...yet very quiet. I will be back! Cons : N/A
Nigelonich
Pros : This is an extremely nice hotel in public spaces and the room was very nice too. Champagne at breakfast too. Cons : Hard to fault.
Mihael
Pros : Comfortable, clean, with great staff and amazing breakfast. Happy to return every time. Cons : The only problem in this hotel is fitness. Far to small place, without windows, to hot and not enough oxygen. also equipment is old.
Linda
Pros : Very comfortable, staff good, nice fresh breakfasts Cons : The parking wasn’t very large. For the size of the hotel
Oliver
Pros : Real luxury hotel, small rooms, nice amenities, hip bar Cons : Rooms too expensive, hotel takes an additional EUR 50 deposit even regular guest to pay for damage … ??
Anne
Pros : great history but large and modern rooms and common areas Cons : nothing! all was great
Trisha
Pros : everything Cons : nothing
Yeongkee
Pros : In 1763 Mozart's family stayed here. The Sculpture of Drei Mohren was so nice. Bar and the restaurant were so fascinating. Cons : The original hotel name shall be used. It does not harm any discrimination.
Gabriele
Pros : I absolutely liked everything. The bed could have been a little softer, but that is really down to personal preference.
Staff was very accommodating, friendly and polite. Especially Luther could not do enough to make my stay pleasant. He is a cre
Sarah
Pros : Excellent, clean, comfortable rooms with nice bathrooms. Good location Cons : Not much!
Robert
Pros : I was very pleased with the stay. The staff was very friendly. Cons : The hotel was very luxurious.
Patrick
Pros : Excellent service, très belles chambres, personnel très aimable! Cons : Nothing to report
Steve
Pros : Excellent Customer Service. Cons : Air Conditioning was not up to par.
Jan
Pros : excellent breakfast, rooms quality and place of the hotel Cons : choice of the food on Sunday
Felicia
Pros : upon entering, I thought it looked a little dated, but the rooms were not and the restaurant and bar were also both modern. The location was excellent. Cons : nothing
Martin
Pros : Perfect location, nice bar, good breakfast, friendly staff. Cons : Aircon is poor in case you have a room higher up..
Kathryn
Pros : Warm, friendly staff. Lovely rooms. VERY comfortable bed. Great location on main street in Alt Stadt...yet very quiet. I will be back! Cons : N/A
Nigelonich
Pros : This is an extremely nice hotel in public spaces and the room was very nice too. Champagne at breakfast too. Cons : Hard to fault.
Mihael
Pros : Comfortable, clean, with great staff and amazing breakfast. Happy to return every time. Cons : The only problem in this hotel is fitness. Far to small place, without windows, to hot and not enough oxygen. also equipment is old.
Linda
Pros : Very comfortable, staff good, nice fresh breakfasts Cons : The parking wasn’t very large. For the size of the hotel
Oliver
Pros : Real luxury hotel, small rooms, nice amenities, hip bar Cons : Rooms too expensive, hotel takes an additional EUR 50 deposit even regular guest to pay for damage … ??
Anne
Pros : great history but large and modern rooms and common areas Cons : nothing! all was great
Trisha
Pros : everything Cons : nothing
Yeongkee
Pros : In 1763 Mozart's family stayed here. The Sculpture of Drei Mohren was so nice. Bar and the restaurant were so fascinating. Cons : The original hotel name shall be used. It does not harm any discrimination.
Gabriele
Pros : I absolutely liked everything. The bed could have been a little softer, but that is really down to personal preference.
Staff was very accommodating, friendly and polite. Especially Luther could not do enough to make my stay pleasant. He is a cre
Sarah
Pros : Excellent, clean, comfortable rooms with nice bathrooms. Good location Cons : Not much!
Robert
Pros : I was very pleased with the stay. The staff was very friendly. Cons : The hotel was very luxurious.
Patrick
Pros : Excellent service, très belles chambres, personnel très aimable! Cons : Nothing to report
Steve
Pros : Excellent Customer Service. Cons : Air Conditioning was not up to par.
Jan
Pros : excellent breakfast, rooms quality and place of the hotel Cons : choice of the food on Sunday
Felicia
Pros : upon entering, I thought it looked a little dated, but the rooms were not and the restaurant and bar were also both modern. The location was excellent. Cons : nothing
Martin
Pros : Perfect location, nice bar, good breakfast, friendly staff. Cons : Aircon is poor in case you have a room higher up..
Kathryn
Pros : Warm, friendly staff. Lovely rooms. VERY comfortable bed. Great location on main street in Alt Stadt...yet very quiet. I will be back! Cons : N/A
Nigelonich
Pros : This is an extremely nice hotel in public spaces and the room was very nice too. Champagne at breakfast too. Cons : Hard to fault.
Mihael
Pros : Comfortable, clean, with great staff and amazing breakfast. Happy to return every time. Cons : The only problem in this hotel is fitness. Far to small place, without windows, to hot and not enough oxygen. also equipment is old.
Linda
Pros : Very comfortable, staff good, nice fresh breakfasts Cons : The parking wasn’t very large. For the size of the hotel
Oliver
Pros : Real luxury hotel, small rooms, nice amenities, hip bar Cons : Rooms too expensive, hotel takes an additional EUR 50 deposit even regular guest to pay for damage … ??
Anne
Pros : great history but large and modern rooms and common areas Cons : nothing! all was great
Trisha
Pros : everything Cons : nothing
Yeongkee
Pros : In 1763 Mozart's family stayed here. The Sculpture of Drei Mohren was so nice. Bar and the restaurant were so fascinating. Cons : The original hotel name shall be used. It does not harm any discrimination.
Gabriele
Pros : I absolutely liked everything. The bed could have been a little softer, but that is really down to personal preference.
Staff was very accommodating, friendly and polite. Especially Luther could not do enough to make my stay pleasant. He is a cre
Sarah
Pros : Excellent, clean, comfortable rooms with nice bathrooms. Good location Cons : Not much!
Robert
Pros : I was very pleased with the stay. The staff was very friendly. Cons : The hotel was very luxurious.
Patrick
Pros : Excellent service, très belles chambres, personnel très aimable! Cons : Nothing to report
Steve
Pros : Excellent Customer Service. Cons : Air Conditioning was not up to par.
Jan
Pros : excellent breakfast, rooms quality and place of the hotel Cons : choice of the food on Sunday
Felicia
Pros : upon entering, I thought it looked a little dated, but the rooms were not and the restaurant and bar were also both modern. The location was excellent. Cons : nothing
Martin
Pros : Perfect location, nice bar, good breakfast, friendly staff. Cons : Aircon is poor in case you have a room higher up..
Kathryn
Pros : Warm, friendly staff. Lovely rooms. VERY comfortable bed. Great location on main street in Alt Stadt...yet very quiet. I will be back! Cons : N/A
Nigelonich
Pros : This is an extremely nice hotel in public spaces and the room was very nice too. Champagne at breakfast too. Cons : Hard to fault.
Mihael
Pros : Comfortable, clean, with great staff and amazing breakfast. Happy to return every time. Cons : The only problem in this hotel is fitness. Far to small place, without windows, to hot and not enough oxygen. also equipment is old.
Linda
Pros : Very comfortable, staff good, nice fresh breakfasts Cons : The parking wasn’t very large. For the size of the hotel
Oliver
Pros : Real luxury hotel, small rooms, nice amenities, hip bar Cons : Rooms too expensive, hotel takes an additional EUR 50 deposit even regular guest to pay for damage … ??
Anne
Pros : great history but large and modern rooms and common areas Cons : nothing! all was great
Trisha
Pros : everything Cons : nothing
Yeongkee
Pros : In 1763 Mozart's family stayed here. The Sculpture of Drei Mohren was so nice. Bar and the restaurant were so fascinating. Cons : The original hotel name shall be used. It does not harm any discrimination.
Gabriele
Pros : I absolutely liked everything. The bed could have been a little softer, but that is really down to personal preference.
Staff was very accommodating, friendly and polite. Especially Luther could not do enough to make my stay pleasant. He is a cre
Sarah
Pros : Excellent, clean, comfortable rooms with nice bathrooms. Good location Cons : Not much!
Robert
Pros : I was very pleased with the stay. The staff was very friendly. Cons : The hotel was very luxurious.
RestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Kid mealsWine/champagneRestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Kid mealsWine/champagneRestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Kid mealsWine/champagneRestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Kid mealsWine/champagneRestaurantBarRestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Wine/champagne (additional charge)Coffee house on siteRestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Wine/champagne (additional charge)Fruits (additional charge)RestaurantBarKid meals (additional charge)Wine/champagne (additional charge)RestaurantBarBreakfast in the roomSnack barSpecial diet menus (on request)Kid meals (additional charge)Wine/champagne (additional charge)Fruits (additional charge)RestaurantBarBreakfast in the roomSpecial diet menus (on request)Kid meals (additional charge)Wine/champagne (additional charge)Fruits (additional charge)
Reception services
24-hour front deskTour deskLuggage storageConcierge serviceLockersInvoice provided24-hour front deskTour deskLuggage storageConcierge serviceLockersInvoice provided24-hour front deskTour deskLuggage storageConcierge serviceLockersInvoice provided24-hour front deskTour deskLuggage storageConcierge serviceLockersInvoice provided24-hour front deskExpress check-in/check-outLuggage storageConcierge serviceInvoice provided24-hour front deskExpress check-in/check-out (additional charge)Currency exchangeTour deskLuggage storageConcierge serviceInvoice provided24-hour front deskLuggage storageConcierge serviceInvoice provided24-hour front deskTour deskLuggage storageConcierge serviceInvoice provided24-hour front deskExpress check-in/check-outTour deskLuggage storageConcierge servicePrivate check-in/check-outInvoice provided
These Terms and Conditions apply to the use of the emporium-collection™ websites and all bookings of hotels via the reservation system of emporium-collection.com applications, Eisolzriederstrasse 12, 80999 München
2. General Use Of The Emporium-Collection™ Websites
On the emporium-collection™ websites you can search for the availability and rates of hotels and rooms of your choice at dates defined by you for a specific number of travelers. emporium-collection™ reserves the right to discontinue its websites at any time.
All information about a hotel and the descriptions of a hotel are based on the hotel's own assessment. All content about a hotel that is displayed on the emporium-collection™ websites is provided to emporium-collection™ by the respective hotel and emporium-collection™ acts as the content provider for the hotel only and is thus not responsible for the content, any omissions or typographical errors referring to a hotel. As far as displayed on the emporium-collection™ websites the internationally used hotel classification into stars offers noncommittal information about the hotel's standard, in consideration of self-assessment by the hotel which was provided by the hotel.
All prices displayed on the emporium-collection™ websites are current, day prices, shown in the name of the individual hotel and are valid for all bookings made via the reservation system of emporium-collection™ as described below in section C. All prices have been provided by the hotel and emporium-collection™ acts as content provider for the hotel only and is thus not responsible for any errors of prices referring to a hotel.
For Germany, prices displayed on the emporium-collection™ websites always include service charges and VAT. For other countries regulations and rules regarding taxes differ. Please note, that a visitor's tax might apply in certain locations. In some countries, a local tax and/or a service charge is levied on the travel price or room rate. The amount of this tax changes all the time and can’t generally be estimated but requires specific information like the exact period of a stay, a number of people staying, etc. to be calculated. Thus any information regarding such taxes is always noncommittal, as long as you do not enter specific travel dates. When you make a booking as per below Section C. the applicable taxes will, in any case, be displayed. Complimentary room upgrades and late check-outs as part of the emporium-collection™ community benefits are subject to availability. Hotels reserve the right to discontinue the offer at any time. Obvious errors and mistakes (including misprints) are not binding
3. Registration
You can register on the emporium-collection™ websites. If you voluntarily provide personal data as part of such registration, it will be used to pre-fill the personal details form upon making a booking, and/or be used to provide you with more refined topics in our communications, should you have opted into any of our newsletters. You can cancel your registration with emporium-collection™ at any time. Please send an according to e-mail to legal@emporium-collection.com
4. Auto Login
You may choose to stay logged in on our emporium-collection™ websites. We will then will store your login information in a cookie, i.e. a small text file, on your computer so that you do not have to authenticate upon return to our websites but will be automatically logged in ("auto login"). The cookie and thereby the auto log in expires automatically after 60 days. Further information about other cookies is available in our privacy policy.
5. Accommodation Contract And Payment
If you make a booking through emporium-collection™ reservation system the accommodation contract comes into effect between you and the hotel of your choice. You pay the confirmed price directly to the hotel. Any claims and obligations out of the accommodation contract only exist between you and the hotel chosen by you. emporium-collection™ does not enter into the contract with you about the accommodation. Rates available and any booking made via the emporium-collection™ reservation system can’t be combined with other offers or promotions. Bookings take place according to the best and currently lowest emporium-collection™ day price in each case. This price is submitted directly by the hotel for the arrival date chosen and is shown in the name of the hotel. Available emporium-collection™ last-minute, seasonal, weekend or special prices will be considered automatically during the booking.
If you want to make a booking after your availability search, you will have to fill in personal details about you and your credit card details. The credit card details are required to guarantee your booking, the charges will be made by the hotel. If you are logged in to your account the personal details will be pre-filled. By clicking the button “CONFIRM REGISTRATION". Charged upon arrival” you make a binding offer to book the selected room. Prior to making the booking, i.e. prior to clicking the button, you can identify any errors in the data you have provided directly on the website and correct them by clicking “edit” next to the hotel and room description. Every booking offer you make will be forwarded to the corresponding hotel and any messages from the hotel to you, particularly the confirmation of your booking will be forwarded to you via emporium-collection™ as the carrier of the message. emporium-collection™ shall have a relationship with you and the hotel only as an independent third party and shall not be a partner, trustee, representative or sub-contractor either for you or the hotel. Also, the hotel shall not be a subcontractor or vicarious agent of emporium-collection™. As soon as you receive the booking confirmation from the hotel via the emporium-collection™ reservation system, you have entered into a contract with the hotel and the booking is binding. You will receive a customer booking reference number together with the confirmation of your booking. The use of the emporium-collection™ reservation system is free of charge for you. Bookings are not transferable to any other person and can not be transferred or exchanged for cash or credit
You do not have a statutory right of withdrawal from booking as per Sec. 312 g para 2 no. 9 of the German Civil Code (BGB). However, a hotel may voluntarily offer a right to cancel or change a booking for selected offers in the emporium-collection™ reservation system. Any such right will be displayed in the order form before you make your order. Where a hotel voluntarily grants such right to cancel or to change a booking in the emporium-collection™ reservation system, any such changes and cancellations have to be carried out via the emporium-collection™ online system or via the emporium-collection™ reservation number (see www.emporium-collection.com) to be fully effective. In case of a change or cancellation carried out directly at the hotel, emporium-collection™ cannot provide any information concerning possible discrepancies concerning the date of the cancellation or the fact of cancellation as such
We will store your booking information and the terms and conditions applicable to the booking (collectively referred to as “contract”). The current version of our terms and conditions is available for you at https://www.emporium-collection™.com/terms-and-conditions. You can access your booking information also after the booking via your emporium-collection™ account.
6. Liability
- In case of intent or gross negligence on part of emporium-collection™ or by its agents or vicarious agents in performance emporium-collection™ shall be liable according to the provisions of applicable law. The same applies in case of breach of an essential contractual obligation (an obligation that must be fulfilled to enable the correct execution of the agreement and which the customer may usually trust and may trust that it will be fulfilled); however, to the extent such breach was unintentionally emporium-collection™ liability shall be limited to typical damages foreseeable under the contract. emporium-collection™ liability for culpable damage to life, body or health as well as our liability under the Product Liability Act shall remain unaffected. Any liability not expressly provided for above shall be disclaimed. Particularly emporium-collection™ disclaims any liability for the reproduction of this website through a third-party website or access to this website obtained through a third-party website or any user’s home page, which reproduction misstates or omits any of the information or limitations and conditions on the room rates and products offered through this website
7. Intellectual Property
All trademarks (including, but not limited to, the emporium-collection™ trademark, reproductions of emporium-collection™ logo), copyright, database rights and other intellectual property rights in the materials on this website (as well as the organisation and layout of this website) together with the underlying software code are owned either directly by emporium-collection™ or by it's licensors. Without emporium-collection™ prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use. The emporium-collection™ logo is a registered trademark and is the property of emporium-collection™ and may not be used or reproduced without emporium-collection™ express written permission. Data transfer into other data carriers, even part of it, or it's used for a different purpose to the one designated here, is only permitted with the explicit permission of emporium-collection™, except where explicitly permitted by applicable law.
8. Miscellaneous
The invalidity or unenforceability of any of these Terms and Conditions shall not affect, impair or invalidate any of the remaining terms and conditions.
9. Governing Law and Place of Jurisdiction
All legal relations between you and emporium-collection™ shall exclusively be governed by the laws of the Federal Republic of Germany. If you act as a consumer and have entered into a contract while residing in another country, the application of the mandatory law of such country shall not be affected by the previous sentence. If you are a trader or an entity of public law, the competent courts in Munich shall have jurisdiction for all disputes. emporium-collection™ shall, however, also be entitled to sue you at your general venue.
The website is owned and operated by emporium-collection™. The website can be used, registrations and bookings can be made and in the English language.
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